Last updated: 8 November 2026
Delivery areas and charges
Woodora delivers with its own vehicles or by carrier. Charges depend on your area and the quantity ordered:
- Lisbon and 30km — delivery charge of 30 € incl. VAT (lead time: within 5 working days)
Beyond this area, delivery times are available on request: give us a call.
Lead time and slot
Within 5 working days, at a time agreed by phone. After receiving your request, we call you back to agree a slot (usually half a day) and confirm the total amount including delivery. Lead times may be longer in autumn and in bad weather.
Unloading and access
Unloaded with a pallet truck on firm ground accessible to the lorry: yard, driveway, garage. Shrink-wrapped pallets, logs loose or on pallets.
- a clear passage for a delivery lorry (width, height, no steep slope or loose gravel)
- hard, level ground for setting down pallets with a pallet truck
- someone present at the agreed slot to point out the spot and check the goods
- if your access is narrow, sloping or far from the road, say so in your message: we adapt the vehicle or the packaging
On delivery
Check the goods in the presence of the driver before signing the delivery note:
- the quantity (number of bags, pallets or steres) and the packaging ordered
- the condition of bags, pallets and appliances (film intact, no breakage)
- if anything is wrong, write precise, dated reservations on the delivery note and take photos
Payment on delivery
Payment on delivery: credit card, cheque or bank transfer. We do not accept online payment.
No payment is requested online: the request you send from the storefront is a message, not a purchase. You are given an invoice.
Returns and complaints
A problem on delivery (quantity, condition, product not matching the order)? Contact us within 48 hours at woodora.shopi@gmail.com or call +351 961 576 255, with the order number or delivery date and, if possible, photos.
Depending on the case, we offer an exchange, a top-up delivery or a refund. Non-conforming products are taken back at our expense. Wood and pellets delivered in bulk and tipped at your premises cannot be taken back as they are: check them on unloading.
The fourteen-day right of withdrawal and the legal guarantees are detailed in our terms and conditions of sale.
Check my postcode
To find out the charges and lead time for your town, use the postcode checker on the home page, or write to us.
